| Problem Details |
Warranty Time |
Treatment |
Responsibility for Charge |
Remark |
| Quality Problem |
within 7 days after receiving package |
Buyer: Submit a complaint(Mail to xobd2auto@gamil.com ) and Return the items to Seller's assigned address by EMS or Post. |
Return Ship cost: Seller |
Any costs because of customer's wrong operation leads to return will be responsible by the buyers. |
| Resend ship cost: Seller |
| Seller: If can not repair,exchange a new one (Items must be in new condition with original packaging and accessories.) |
Repair Charge: Seller |
| Replace Parts Charge: Seller |
| within 8-14 days after receiving package |
Buyer: Submit a complaint and Return the items to assigned address by EMS or Post for repairing |
Return Ship cost: Buyer |
| Resend ship cost: Seller |
| Seller: If can not repair,exchange a new one (Items must be in new condition with original packaging and accessories.) |
Repair Charge: Seller |
| Replace Parts Charge: Seller |
| within 15 days to 1 year after receiving package |
Buyer: Submit a complaint and Return the items to assigned address by EMS or Post for repairing |
Return Ship cost: Buyer |
| Resend ship cost: Buyer |
| Seller: Repair it. |
Repair Charge: Seller |
| Replace Parts Charge: Buyer |
| Lost in the delivery |
30 days after shipping |
Buyer: Submit proof to seller |
New Product Cost: Seller |
| Seller: Contact carrier to ask for Claimant and arrange another shipment to buyer |
Resend Ship Cost: Seller |
| Customs Problem |
30 days after shipping |
Buyer: Finish customs clearance when import |
Customs duties or agent fees: Buyer |
| Seller: Try to help buyer to finish customs clearance but not responsible on this. |
Delivery Problems:
broken,incomplete,
wrong address |
within 7 days after receiving package |
Buyer: Report to Seller,and sumbit Complaint to Carrier (DHL,TNT,UPS,EMS,etc..) in 7 days to get a Complaint number and send the number to Seller.After the seller's perpmit,return the full package in good condition to assigned address by EMS or Post. Caution: The Carrier will not accept Complaint after 7 days. |
Return Ship cost: Buyer |
| Resend ship cost: Buyer |
| Seller: ask for compensation as per the Complaint number from Carrier ,not responsible for any losses after 7 days. |
Repair Charge: Seller |
| Replacement Charge: Buyer |
| Received wrong Items |
within 3 days after receiving package |
Buyer: Report to Seller,and return the full package in good condition to assigned address by EMS or Post in 3 days |
Return Ship cost: Seller |
| Seller: Arrange shipment for the correct items |
Resend ship cost: Seller |
| Man-made Damage: such as update machine online, dismantle the equipment, and so on |
within 1 year |
Buyer: Report to Seller,and return the items for repairing to assigned address by EMS or Post |
Return Ship cost: Buyer |
| Resend ship cost: Buyer |
| Repair Charge: Buyer |
| Replacement Charge: Buyer |
| Note: |
1. Warranty Policy only protects Main parts.Other parts are out of our warranty policy. |
| 2. Before return,please confirm with us. we will give you a shipping address once confirmming the problem. Buyer will be responsible for any risks or costs without our permission. |
| 3. Buyer needs return the items by cheaper EMS or Post, or we can't get them because of restrict Customs Policy. |
| 4. The Warranty Policy fits for all products except some products which state the warranty specially in description. |
