support paypal
Your position:Home > Delivery Information
Delivery Information

How we ship the item to you?

1) Our shipping method contains: DHL, UPS, EMS, TNT, ARAMEX and FedEx, as well as ordinary airmail- Hong Kong Post and Singapore Post.

 

Delivery Options

Delivery Time

Tracking Link

          DHL

3-5 working days

www.dhl.com

UPS

3-5 working days

www.ups.com

          EMS

7-15 working days

http://www.ems.com.cn/english.html

        FEDEX

3-5 working days

www.fedex.com

          TNT

3-5 working days

www.tnt.com

       ARAMEX

3-5 working days

http://www.aramex.com/express/track.aspx

HONGKONGPOST

10-20 working days

http://app3.hongkongpost.hk/CGI/mt/enquiry.jsp

SINGPOST

10-20  working days

www.singpost.com.sg

 

2) Usually the not-so-valuable item (free shipping) is shipped by Hong Kong Post or Singapore Post; the delivery time is 15-20 working days.

3) For express, it’s really important for you to provide us with your correct shipping address, contact telephone number, zip code, so that we can deliver the item to you effectively and timely.

4). Brazil customers notice: If you are Brazil customers, please mail us in advance your CPF number, it is essential for shipment and customs clearance.

NOTICE: Normally, most of the items on our website can be shipped to most countries in the world. However, different shipping methods may have different limitations on the delivery destination. For example, now only EMS is available for Russia and Belarus, all other express couldn't reach Russia and Belarus. In this case, our customer service will provide you some instruction.

 

Where we ship to?

Normally, most of the items on our website can be shipped to most countries in the world. But if you don't tell us which address that we must ship to. We will ship the item to your PayPal address. However, different shipping methods may have different limitations on the delivery destination. For example, EMS is reached to Russia, but other shipping method likes DHL, UPS couldn't reach. Also, a few countries can't send DHL or UPS. Our customer service will give you the instruction. We suggest you to contact our customer service and make sure whether the item can be shipped to you by your shipping method.

 

How fast you can get your product? 

Besides the shipping option mainly depending the delivery time, the following points are also influencing factors.

Your destination: the shipping time to some country is different from the other countries because of your location.  

The package weight: the package over 21kg will arrive you one day later than that of small package under 21kg.  

Our items stock status: as usual, we will ship out your package within two working days after your payment is confirmed, but sometimes if any product is out of stock, we will let you know the condition and try our best to send the package to you as soon as possible.  

The harsh weather condition and festival holiday: sometimes the package shipping time will be influenced by the harsh weather condition and festival holiday. Normally it will delay 1-3 days of there’re too many packages because of the Festivals.

 

How about your delivery cost?

The delivery cost depends on the weight (volume) of the packages by reference to the destination. The calculation results are different under the same weight in different area. The prices also depend on the different rates of the shipping companies and are subject to change without notice. We're constantly working on lowering the shipping prices for you though! The shipping method you choose can affect your cost and shipping time, but we suggest you to choose one that best meets your demands on price and delivery time. If the item damaged, stolen, we will contact the corresponding shipping company for a refund or redelivery.

 

How about combine shipping?

If you ordered one item someday and another one within 2 days, and you want to combine the two items into one shipment, you can contact our customer service about available shipping options and there will be some discount on the shipping cost.

 

How about change your shipping method and shipping address?

If you want change shipping methods and our customer service is online, please directly contact our online service to chat in detail. If our customer service is not online after you place an order, please leave an order comment to us telling us what shipping option you need and how much you want to write on the shipping invoice. Once our customer service get your message, we will check with you and if needed you may add shipping cost for express, but we will let you know. A gentle reminder: you have the time to change the shipping option before we send out your package; usually the item will be send within 2 days after receiving your payment.

 

How about track your package?

After sending out your package, the customer service will mail you the package tracking number and the ordered products pictures.

 

What should you do when you receive the item?

We guarantee that the item will be delivery to you successfully and safely. After you received it, the shipping company will require you to confirm the package buy signing.

NOTICE: Please provide us with the correct delivery address, contact telephone number and zip code, so that the shipping company could deliver the item to you timely and effectively.